Privacy Policy

What information do we collect?

To ensure the best experience, we collect various types of information:

• Personal Information: This includes your name, email address, phone number, billing details, and any other information you voluntarily provide.
• Technical Information: When you interact with our website, we may automatically gather data such as your IP address, device type, browser details, operating system, and browsing behavior.
• Service-Related Data: Information about your preferences, service bookings, feedback, and communication history with our team.

This information allows us to tailor our offerings and ensure a seamless experience across our salon services.

How do we use your information?

Your information helps us deliver the highest quality of care and service. We may use your data for the following purposes:

• To manage appointments, bookings, and communication with you.
• To personalize your experience and recommend relevant treatments or services.
• To process payments securely and maintain transactional records.
• To improve our website, content, and service offerings based on your interactions.
• To send occasional updates, promotions, or important announcements (only with your consent).

We are committed to using your data responsibly, only for legitimate purposes, and never sharing it with unauthorized third parties.

How long do we retain your information?

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Our retention policy includes:

• Active clients: Data retained while your account is active or services are ongoing.
• Legal compliance: Data stored to meet tax, audit, and other regulatory obligations.
• Historical analysis: Anonymized data may be retained for service improvements or research purposes.

If you wish to request data deletion, please contact us at [email protected]. We respect your privacy preferences.

Your Privacy Rights

You have full control over your personal data. Your rights include:

• Access: You can request a copy of the personal data we hold about you.
• Correction: Update or correct inaccuracies in your personal data.
• Deletion: Request the deletion of your data where applicable.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise your rights, reach out to us at [email protected]. We aim to address all requests promptly and transparently.

How do we protect your information?

At Glow Haven, the safety of your data is our priority. We implement robust security measures to prevent unauthorized access, loss, or misuse of your information. These include:

• Data encryption for secure transmission and storage.
• Firewall protection and secure access controls.
• Regular security audits to identify and address vulnerabilities.

While we strive for maximum security, no method of electronic transmission or storage is 100% secure. If you suspect a breach, please notify us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be communicated via this page. Please review it periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to contact us:

Glow Haven
Email: [email protected]
Phone: +91 98765 43210
Address: 16-B, Nazareth Apartments, 400016, Bhagoji Keer Marg, Mumbai, India